FAQ

Frequently Asked Questions

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FAQ

Frequently Asked Questions

What are you looking for?

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All our cars are covered by third-party and comprehensive insurance. This means our vehicles are insured against all types of influences (e.g., hail, parking damage, vandalism, etc.). However, in case of damage, we reserve the right to charge a general excess of €600. This can then be paid directly to us or via invoice.

However, due to subsequent bookings, it may happen that the booking cannot be extended. Please show understanding in such cases.

However, due to subsequent bookings, it may happen that the booking cannot be extended. Please show understanding in such cases.

Opening Hours
Monday 08:00 AM – 06:00 PM
Tuesday 08:00 AM – 06:00 PM
Wednesday 08:00 AM – 06:00 PM
Thursday 08:00 AM – 06:00 PM
Friday 08:00 AM – 06:00 PM
Saturday 09:00 AM – 01:00 PM
Sunday Closed

You must bring a valid driver's license from the EU. If you do not possess an EU driver's license, you will also need a valid international driver's license.

To identify you, our staff will need a valid ID card or passport.

If you can present all the documents, there is nothing stopping you from renting.

In principle, the vehicle must be returned with the same fuel level as it had at the time of pick-up. Normally, the cars are always handed over to you with a full tank.

If, for inexplicable reasons, you do not return the vehicle with the same fuel level as at the time of pick-up, you will be charged for the cost of the missing fuel as well as a refueling fee.

If there is excessive contamination or odor, we are obliged to charge a final cleaning fee of €100.

The transportation of animals is only allowed in suitable transport boxes.

In addition, smoking is not permitted.

Certainly, we can deliver your desired vehicle to your home.

The delivery cost is €2.80 per kilometer.

Yes, there is a mileage restriction on our vehicles.

However, this varies depending on the type of vehicle and the duration of the rental.

You can inquire about the number of included kilometers you can drive during your rental without incurring an additional fee from our staff.

Most car rental companies have a minimum age requirement for renting a vehicle. We waive that!

It is important for us to offer and grant mobility to everyone.

Your question was not answered?

Just send us a short message or contact us via WhatsApp - together, we'll find the perfect rental vehicle for you!

Your question was not answered?

Just send us a short message or contact us via WhatsApp - together, we'll find the perfect rental vehicle for you!